Knowledge Library

Keeping stats on your teaching business is the key to success

Feb 10, 2020

Any veteran teacher will have a general feel for when things are going well, but the one way to be sure is by the numbers. Here are your key indicators.

We don’t truly know if we’re succeeding unless we can mark our progress using metrics—and stay on track by checking our numbers over time. That’s a fact of business life that only recently has gained major importance in golf instruction.

So, when a golf coach is asked how things are going, and they say, “My business is great,” they’re not providing much of an answer. The natural follow-up question would concern year-to-date gross revenue. What’s that number? Next question after that: How am I trending compared to my 2020 goals? And it’s always good to ask the simple question: How many lessons did I teach last month?

It’s natural to conclude that business is good because you can make the mortgage payment or because you felt like you were on the go all day. But imagine if you could use goal-setting, long-term strategy and ongoing measurement to boost your business 15 percent—or 25 or even 50 percent. Wouldn’t you want to give that a try?

If you agree with the premise, next step is selecting the stats and metrics to load onto your spreadsheet. Here’s a partial list:
 

  • Total lessons taught
  • Type of lesson taught
  • Total revenue
  • Revenue by category
  • Total fittings
  • Average order value
  • Close percentage
  • Renewal percentage
  • Number of referrals
  • Range revenue per student
  • Rounds played by students
  • Food and beverage sales to students

In choosing what numbers to track, you’ll want to consider what your club or facility cares most about. Which metrics will help you illustrate the monetary value you bring to the table? What coaching-related activity most drives the overall success of the club? What’s most important to the facility’s bottom line? And, obviously, what’s most important to your own bottom line?

Managing by measuring is always a three-phase exercise—historical, current and future business. Start simple: How many lessons do I have scheduled in the next month? Next three months? Next 6 months? Next 12 months? Going out a full year may seem like overkill, but once you set up that data point you’ll want to continue monitoring it.

Your lessons-scheduled may be your most important indicator of success. The more lessons you have scheduled, the more you’re going to teach. The more you teach, the more people get better. The more people get better, the more they buy, and the more they tell their friends about your services.

When you’re the busiest game in town you can also charge more for your services. Funny how charging more should reduce the number of students you have but often has the opposite effect—there’s a real perception out there that more expensive coaching means better coaching.

A high volume of lessons on the books is important for your business but it’s even more important for your students’ improvement. So often there is a long span of time between lessons with a student only to have them come back looking the same as they did before their previous lesson. Movement patterns take time in ingrain. The more time you have with your students the more likely they are to get better.

Meanwhile, all that time spent with students will strengthen the relationship and deepen the trust. That additional trust will open up more opportunities for clubfitting and therefore merchandise sales as well as golf trips and other potential revenue streams. Again, none if this is as important as your students playing better golf. The additional time spent with them will take you beyond just being a pro they come to for tips. It will allow you to become their golf advisor, their friend and—most important—their trusted coach.

Want more tips of the trade? Checkout more instructor articles on our knowledge base


Your time between lessons needs time-management discipline

Feb 10, 2020

The between-lesson period is valuable to instructors and tends to be under-utilized, even wasted. Here’s how to make it a business asset.

For coaches who are back-to-back with lessons all day, deploying between-lesson time effectively isn’t an issue. But most teachers have a fair amount of down time. This time should be managed wisely, if you wish to become as effective and financially successful as possible. Poor use of in-between time tends to be particularly common with instructors who are building a book of business and starting to become quite busy.

As for those full-book coaches mentioned above, they actually need to create schedule breaks. Blocking a half hour of time on your schedule in the morning and a half hour during the afternoon (as well as a lunch break) allows you to recharge. Even coaches who appear to have endless energy run into challenges if they try and grind through the day without breaks.

If nothing else, they’ll tend to fall into a pattern of always running late—a prime source of customer complaints. And while they seem to have unlimited energy it’s an open question whether the last student of the day got their best effort. Making time in your book to regroup leads to consistent performance. Your customers will appreciate it.

Extra time has to be used effectively. It’s the key to being able to finish the day and truly leave things at work—instead of going home to a pile of business-maintenance chores. Vow to yourself that you’ll accomplish as many business tasks as possible during scheduled breaks. In-between time should first be used for outbound calls and emails to students who currently aren’t scheduled. Call them and see how things are going, with your goal being to book their next session. Using this valuable time to call people who have left you a message to book another lesson is a misuse of time. Nothing addresses this issue like a good online booking service—set one up, if you haven’t already.

Again, some of it is recharge time. After you’ve reviewed key takeaways with your students, delivered their homework and booked their next lessons, you need to get away by finding a quiet place on property where you won’t get sucked into conversations that aren’t productive.

Also, don’t waste your unbooked time by simply going long in your lessons and eating up your break time. The longer lessons go, the more likely teachers are to give students too much information. And a confused student does not make for a successful student. Don’t try to wrap up your lessons by “ending on a good one,” as you may be there all day. Yes, there are times when you need to give someone an extra few minutes, it just can’t be standard procedure. Students appreciate starting on time and ending on time. A coach who is constantly behind schedule creates frustrated students.

So, study your habits. Seek the opportunities for productivity and organization that you may have been missing. Do this well enough and you may find time to actually practice your game a bit between lessons! Want to learn more tips of the trade? Check out more instructor articles on our knowledge base


NBC Sports Group and MPower MSL Announce Strategic Partnership to Connect More Golfers Around the World to the Game

Jan 22, 2020

Australia’s Leading Online Golf Destination, iSeekGolf.Com, to be Operated by NBC Sports’ GOLFNOW within the World’s Largest Tee Time Marketplace

 

ORLANDO, Fla. (Jan. 22, 2020) – NBC Sports Group and MPower MSL (ASX:MPW)(MSL), operator of the tee time booking platform iSeekGolf, today announced a long-term, strategic partnership to enhance the online tee time booking experience for golfers everywhere.

 

The partnership will boost innovation and product development for the benefit of golf courses and golfers throughout Australia. NBC Sports' GOLFNOW will assume operations of iSeekGolf.com as an extension of its current tee time distribution platform, connecting iSeekGolf’s golf club partners with more than 3.5 million registered GOLFNOW users who can book a tee time at a selection of over 400 partner courses in Australia and nearly 10,000 around the world.

 

MSL customers can continue to advertise and sell their available tee times on GOLFNOW/iSeekGolf, while golfers will enjoy the ease and convenience of searching and booking tee times on one platform.

 

“Providing solutions for more than 9,000 golf courses around the world, GOLFNOW’s tee time distribution marketplace, as well as its best-in-class technology and services, position us as an industry leader at the intersection of golf and technology,” said Brian Smith, general manager, GOLFNOW & Emerging Businesses. “This partnership with MSL further solidifies our commitment to invest in golf in Australia and will benefit from the distribution and marketing reach of GOLFNOW and the brand recognition that iSeekGolf already has built among golfers across the country.”

 

“MSL is pleased to partner with NBC Sports, one of the world’s leaders in digital business driving innovation into sport with its technology. Our technology platform has centralised golf membership and handicapping in 11 countries and helps run some of the world’s most iconic sports, leisure and hospitality organisations, including 60 percent of the English Premier League,” said Craig Kinross, MSL’s Director of Strategy. “Our partnership with NBC Sports’ GOLFNOW to operate iSeekGolf will provide great benefits to Australian golf clubs and golfers into the future by providing access to our industry-focused, market-leading technologies.”

 

GOLFNOW, which launched in Australia in 2017, is part of the NBC Sports portfolio of golf-lifestyle businesses tailored to the needs of passionate golfers. The portfolio also includes GOLF Am Tour, the world’s largest amateur golf tour with events held across Australia, China, New Zealand, and North America; and GOLFPASS, a digital membership program that connects golfers with hundreds of perks and benefits related to the things they love to do most, like playing golf, improving their game, watching great videos, shopping and traveling. GOLFPASS launched in Australia in October 2019, following earlier introductions in North America (February) and the U.K. & Ireland (July). MPower MSL is a global provider of hosted SaaS and on-site solutions to clients in the sport, leisure and hospitality sectors with 1,200-plus customers in more than 25 countries.

 

 

ABOUT NBC SPORTS GROUP’S GOLF DIVISION

NBC Sports Group’s GOLF division delivers multimedia golf content, technology, and services. Anchored by GOLF Channel – co-founded by Arnold Palmer in 1995 – GOLF content is available to nearly 500 million viewers in nine languages across more than 70 countries around the world. GOLF features more live coverage of the sport than all other U.S. networks combined, including global tournament action from the PGA TOUR, LPGA Tour, European Tour, NCAA, THE PLAYERS, The Open, Olympics, Presidents Cup, and Ryder Cup, as well as high-quality news, instruction, and original programming. Delivering unmatched coverage from the world of golf via GOLF Digital, fans can access 24/7 live streaming through the NBC Sports App, as well as complimentary coverage via PGA TOUR LIVE on NBC Sports Gold. In addition to these all-encompassing media platforms, NBC Sports connects the world to golf through a wide array of technology and lifestyle services, including GOLFNOW, the world’s largest online tee time booking platform; GOLF Business Solutions, solving business needs through leading technology, marketing, and services; GOLFPASS, an all-in-one digital membership delivering comprehensive benefits tailored to the modern golfer’s lifestyle; Revolution GOLF, the world’s largest direct-to-consumer digital platform in golf, offering best-in-class video instruction and game improvement products; GOLF Advisor, the ultimate digital destination for the traveling golfer, featuring the largest number of user-generated golf course ratings and reviews in the industry; GOLF Academy, a North American network of instructional facilities; and GOLF Am Tour, the world’s largest amateur golf tour. GOLF’s global reach originates from its world headquarters in Orlando, Fla., and extends to its international office in Belfast, Northern Ireland; regional offices across North America, Europe and Australia; and also includes collaborations with Sky Sports, and serving as the Official Media Partner of St Andrews Links.

 

About MSL Solutions Limited

MPower MSL (ASX:MPW) is transforming the sports, leisure, and hospitality sectors globally. Some of the world’s iconic sports and entertainment companies and PGAs rely on MSL every day. We create the systems that connect every department of a business from point of sale and club membership to marketing, financials, and the workforce to deliver real-time visibility on staff levels, customer engagement, profits, and revenue. It’s these pieces that work together that turn ordinary moments into extraordinary memories.

To discover more about MSL please visit www.mpowermsl.com

 

 

-NBC Sports Group-

NBC Sports Group Media Contacts:

 

Suzanne Pelizzari

Executive General Manager, Sales, Marketing & Partnerships

MPower MSL

Suzanne.Pelizzari@MPowerMSL.com

 

Dan Higgins

Communications Editor

GOLF Channel

Dan.Higgins@GolfChannel.com

+1-407-355-4018



Videos

Boosting events business with GOLF Business Solutions

Sep 19, 2019

EagleSticks Golf Club’s Kelly Morrow is boosting his events business with the help of GOLF Business Solutions’ Advanced Marketing Program – or AMP.

Learn more about our Advanced Marketing Program, HERE.


Medinah’s culinary team delivers at BMW Championship

Aug 22, 2019

While fans at last week’s BMW Championship kept a close watch on the FedExCup leaderboard, they probably paid little notice to the show being staged by the culinary staff at Medinah Country Club – a performance that proved just as compelling as the action on the course.

As the host golf course, Medinah’s culinary operation, led by Executive Chef Michael Ponzio, efficiently and seamlessly planned and served more than 33,000 meals throughout the week at the Chicago-area club. While the best golfers in the world competed for the win and a top position in this week’s season-ending TOUR Championship, Ponzio’s team catered to their every culinary need, while doing the same for their club members, and a large contingent of news media.

The sheer volume of just the food prep, alone, for the week was mind boggling. This included making more than 5,000 bagels from scratch, smoking more than 2,000 pounds of meat in their on-site smokers and hard-boiling more than 6,000 eggs. The team worked in multiple shifts around the clock.

“We had an incredible week and I learned how far our team could be pushed, especially considering many of the curveballs thrown our way,” Ponzio said. “To produce that kind of volume from scratch was quite an accomplishment. Food is such a big part of major golf events, and we truly executed a showcase of what we call the ‘Medinah experience.’”

Ponzio’s prep for the week was captured by GOLF Channel cameras and he was interviewed by Morning Drive co-host Gary Williams during the show’s Wednesday telecast on location at Medinah. The Chef also provided a look inside the Medinah F&B operation as part of the original GOLFPASS series, My Daily Routine, which is currently available as part of a vast video library accessible to anyone with a GOLFPASS membership.

Ponzio is keenly aware how golf course culinary operations – both big and small – can benefit from a group-buying program to help them succeed, like the Ride serviced offered by GOLF Business Solutions. The source of Ride as a procurement difference-maker is the immense purchasing power of Comcast, the $84 billion company that owns Xfinity, Universal Studios and the NBC networks, including GOLF Channel. Currently, more than 700 golf courses use Ride to save anywhere from 6 to 35 percent annually on agronomy, food-and-beverage and business supplies.

Medinah joined the Ride program in May and leaned on the service to help the club prepare for its big week. “US Foods was very helpful and accommodating,” Ponzio said. “Their online ordering system made things very simple and gave us the time-saving power to search and order on our own, without having to call a rep and wait for options. For example, if I wanted a snack mix, I could go online and search multiple options and just pick what I wanted.”

“We really did our homework leading into the week,” Ponzio said. “We talked with other chefs who have hosted big golf events before and worked with local farmers to bring in some really cool food options that created special, unexpected moments.

“It definitely had an impact,” he said, “I’ve never seen food talked about so much before during a golf telecast.”

To learn more about the GOLF Business Solutions food and beverage group purchasing programs, CLICK HERE.


Transitioning to Ride is a seamless golf solution

Jul 24, 2019

Group purchasing delivers bottom-line savings, period. Joining or transitioning to the Ride service offered by GOLF Business Solutions can be easy, seamless and stress free. Hear why from Matthew O’Connor, executive chef at Bonnie Briar Country Club in Larchmont, N.Y.

To learn more about our Ride program, CLICK HERE.



News

GOLF Business Solutions now offering PGA TOUR LIVE tournament coverage to golf and country clubs throughout the U.S.

Feb 07, 2020

ORLANDO, Fla. (Feb. 7, 2020) – Golf and country clubs throughout the U.S. now have access to PGA TOUR LIVE through a new partnership with GOLF Business Solutions, which will provide golf facilities with live, featured group coverage of every PGA TOUR event on the balance of the 2019-20 PGA TOUR schedule.

Golf clubs using DIRECTV as their television content provider can showcase PGA TOUR LIVE through a dedicated channel inside their clubhouse, restaurants, locker rooms and other areas within the golf course property. The service is available immediately, giving course patrons access to round-by-round, morning and lunchtime tournament action before national television network coverage begins.

PGA TOUR LIVE, which also is available to consumers as a streaming service through NBC Sports Gold, is the only service to offer live tournament action prior to national television coverage. PGA TOUR LIVE also became available to bars and restaurants for the first time in January through a partnership with Joe Hand Promotions.

Golf clubs can learn more about PGA TOUR LIVE or purchase the service for their facility by visiting Clubhouse Solutions website HERE. Members of GOLF Business Solutions’ ClubBuy group purchasing program receive a 15 percent discount on pricing.

About GOLF Business Solutions
GOLF Business Solutions is a complete spectrum of business-to-business services offered by the family of golf brands within the NBC Sports Group portfolio and managed by GOLF Channel. Building off the recognition and trust of the GOLF brand, the comprehensive offerings of GOLF Business Solutions are designed to meet virtually any need of businesses interested in investing in golf, helping them to become more efficient and effective. Included are services offered by GOLFNOW, GOLF Advisor, Revolution GOLF, GOLF Academy and GOLF Am Tour.


-NBC Sports Group-

Media Contact:
Dan Higgins
GOLF Communications
407-355-4018
Dan.Higgins@GOLFchannel.com


GOLFNOW'S G1 management technology now helping more than 600 golf courses improve efficiency and customer service

Feb 05, 2020

Milestones show rising demand of G1 cloud-based management platform

ORLANDO, Fla. (Feb. 5, 2020) – Now transacting at more than 600 golf course facilities in North America, GOLF Business Solutions’ G1 technology continues to build on its reputation as the market’s most advanced all-in-one business management platform.

Approaching its second year in the marketplace, G1 has become GOLF Business Solutions’ most-installed, cloud-based business management platform. This milestone comes on the heels of a successful showing at the 2020 PGA Merchandise Show, where GOLF Business Solutions representatives hosted more than 400 meetings with golf course operators and managers during which the G1 technology was discussed.

“The interest in G1 is at an all-time high,” said Jeff Foster, senior vice president, GOLFNOW. “We’re proud of the milestones being reached but, more importantly, the ways that G1 has helped our golf course partners enhance the golfer experience. The improved control and mobility that G1 offers not only is helping operators manage their facilities more efficiently, but it also has the tools that are helping them improve customer service.”

With G1, tee sheet, point-of-sale, social media, customer booking engines, inventory, marketing campaigns and other functions integral to efficient operations are managed by golf course staff, anytime and anywhere.

“As a large resort business, we appreciate the flexibility and mobility that G1 provides,” said Jimmy Bills, director of golf at Arizona Grand Golf Resort. “In addition to seamlessly integrating with all the components we use within the GOLFNOW platform, the features within G1 have helped us streamline the management of our operation and allow us to transact from anywhere on our property, which really has improved our guest experience.”

Improved data collection is a key characteristic of G1, which also provides tighter data integration and integrity across multiple tools. Also, G1 provides better insight into golfer booking and spending patterns, which helps operators better customize their marketing messages.

“Golf course operators have expressed these as some of the more important features of G1,” said Charles Kingsbaker, a senior sales specialist for GOLF Business Solutions. “For example, it’s critical to ensure a golfer’s contact information is consistent across every platform used by the golf course. Also, the ability to use your data to identify the spending characteristics of golfers within your population can help tremendously with future planning.”

“The innovative technology has been hugely beneficial,” said Joe Dahlstrom CEO of Paradigm Golf Group. “From the iPad tee sheet at the first tee that updates real time along with our ability to proactively manage pace of play, deliver food and drinks, along with the personalized data collection that allows us to track our customer buying patterns and preferences.”

Another important included benefit for golf course operators using G1 who previously used locally installed software, is eliminating the need to manage updates manually and worry about server issues. The cloud-based G1 technology installs regular updates, new features and other improvements automatically, with no time or action required from golf course staff. These management functions also can be used across multiple golf courses within the same portfolio, which is a great time saver and allows more staff focus on the guest experience.

About GOLFNOW
GOLFNOW is an innovative technology company that creates seamless ways for golfers and golf courses to better connect. GOLFNOW operates the largest online tee-time marketplace in the world, offering 3.5 million registered golfers a variety of ways to stay connected to their favorite courses and the ability to easily book tee times online and via mobile devices any time of day. GOLFPASS members receive special playing perks through GOLFNOW, including tee time credit and rewards, with GOLFPASS+ members benefiting from waived booking fees, cancellation protection and 25% more rewards points. GOLFNOW is an extension of the GOLF Business Solutions’ suite of digital businesses, owned by NBC Sports and managed by GOLF Channel. With offices in Orlando, Fla., and Belfast, Northern Ireland, GOLF Business Solutions also provides technology, support and marketing services to more than 9,000 golf courses in 24 countries around the world.

-NBC Sports Group-
Media contact:
Dan Higgins
GOLF Channel Communications
Dan.Higgins@golfchannel.com
407-355-4018


NBC Sports Group's Clubhouse Solutions launches website, providing new resource for private golf and country clubs

Feb 04, 2020

ORLANDO, Fla. (Jan. 13, 2020) – Clubhouse Solutions, the newest division within NBC Sports Group’s GOLF Business Solutions family of brands, today launched a full-service website dedicated to the success of private golf and country clubs.

Resources offered by the Clubhouse Solutions website will tap into expertise gained by an organization that has helped more than 9,000 public golf courses around the world become more efficient and effective through innovative technology, services and best-in-class customer support. It also will build on assets gained from NBC Sports Group’s recent acquisition of EZLinks Golf, whose expertise serving high-end private clubs will elevate Clubhouse Solutions’ ability to maximize partnerships.

“We’re excited about the launch of the new Clubhouse Solutions website, which now offers our private club partners easy access to information and a full menu highlighting some unique assets, including custom technologies and services focused on member retention and acquisition,” said Mike Hendrix, vice president of Business Services, GOLF Business Solutions.

Users of the Clubhouse Solutions website also will be introduced to ClubBuy, a group-purchasing organization used by hundreds of private clubs in the golf industry and beyond. ClubBuy members, who can use the service for free, now have an opportunity to turn their food and produce expenses into credits for technology and services purchased from Clubhouse Solutions.

About GOLF Business Solutions
GOLF Business Solutions is a complete spectrum of business-to-business services offered by the family of golf brands within the NBC Sports Group portfolio and managed by GOLF Channel. Building off the recognition and trust of the GOLF brand, the comprehensive offerings of GOLF Business Solutions are designed to meet virtually any need of businesses interested in investing in golf, helping them to become more efficient and effective. Included are services offered by GOLFNOW, GOLF Advisor, Revolution GOLF, GOLF Academy and GOLF Am Tour.

-NBC Sports Group-

Media Contact:
Dan Higgins, GOLF Communications
407-355-4018
Dan.Higgins@GOLFchannel.com



Downloadable Resources

Chapter 6 - Procurement

The Playbook - Chapter 6

Feb 20, 2019

Time to think outside the procurement box

Group purchasing brings new profit possibilities to golf operations. Courses can stock up on products they already buy, as well as others they need at a significant cost savings. With significant cost savings and ability to earn points toward tech, satisfied golf courses see enough savings to make a difference. 


chapter 1

The Playbook - Chapter 1

Jan 17, 2019

Who doesn’t want to book more rounds and generate more revenue?

And while you’re at it, let’s solidify your position in your marketplace and start operating at peak efficiency. Private club, daily fee, municipal or resort course — all have the same goals in these competitive times. Finally, there’s one go-to source to help golf operations learn and activate best-practices throughout their operations.


The Playbook - Chapter 2

The Playbook - Chapter 2

Jan 17, 2019

Best practices for having the right product at the right time for the right price.

What started with the airline and hotel industries is spreading to restaurants, theaters … and golf courses. Dynamic pricing is the inventory strategy courses are using right now to maximize revenue.